Are RCC computer systems operational?

Yes. All RCC computer systems (including Midway2, Midway3 Intel, Midway3 AMD, MidwayR, GM4, and DaLI) will continue to operate as usual.

Do I still have access to my data at the RCC?

Yes. RCC users still have access to their hosted data as usual.

Is the RCC's walk-in Regeinstein office going to remain open?

The walk-in laboratory at Regenstein Library is open from 9AM to 5PM, Monday through Friday. Please send an email to help@rcc.uchicago.edu if you prefer to schedule a Zoom meeting.

How can I get technical support?

RCC staff is available during regular business hours in Regenstein 216 for walk-in assistance. Please send an email to help@rcc.uchicago.edu for support.

Is the RCC's data visualization laboratory going to remain open?

The RCC Data Visualization Laboratory in the Kathleen A. Zar Room in the Crerar Science Library will be closed until further notice. However, you can still use remote visualization capabilities and log in remotely to some of the hardware available at the Data Visualization Laboratory.

Is the RCC still offering its scheduled Workshops and Tutorials?

Yes. Whenever possible, our trainings and workshops will be held in a hybrid format. Live presentation in the Zar room and hosted live via Zoom, Canvas, Sage2 or other platforms. Details on participating remotely in individual workshops will be provided to those who registered.

Can I continue to procure compute nodes & storage at the RCC through the Cluster Partnership Program?

Yes. Faculty and researchers can continue to procure resources through the RCC Cluster Partnership Program. The ordering and processing can be initiated but the deployment and installation of compute nodes may experience delays.

Will the RCC continue to provide support for faculty writing grants?

Yes. Grant support and services will continue remotely. The primary means of communication will be via email or Zoom.

If a student or researcher needs to access and/or analyze a data set from home in order to keep working on a project, how do we address privacy requirements if the data set contains sensitive or private information?

Students and researchers should work with the Secure Data Enclave or their local IT resources to determine how best to remotely access sensitive data sets and to make sure they remain in compliance with their regulatory and contractual requirements. In many cases, the University’s existing technology resources (e.g., virtual private network access, virtual desktop interface) will be sufficient to enable remote access to these data sets. URA, BSD-CRI, ITServices, and the Research Computing Center are available to provide advice and assistance to local IT personnel and researchers who have questions about setting up secure remote access.