Are RCC computer systems operational?

Yes. All RCC computer systems (including Midway, Midway2, MidwayR, GM4, and DaLI) will continue to operate as usual.

Do I still have access to my data at the RCC?

Yes. RCC users still have access to their hosted data as usual.

Is the RCC's walk-in Regeinstein office going to remain open?

The walk-in laboratory at Regenstein Library will be closed until further notice. In-person consultations will be replaced by virtual meetings via Zoom. Please send an email to help@rcc.uchicago.edu to schedule a Zoom meeting.

How can I get technical support?

RCC staff will be available during regular business hours. Please send an email to help@rcc.uchicago.edu for support.

Is the RCC's data visualization laboratory going to remain open?

The RCC Data Visualization Laboratory in the Kathleen A. Zar Room in the Crerar Science Library will be closed until further notice. However, you can still use remote visualization capabilities and log in remotely to some of the hardware available at the Data Visualization Laboratory.

Is the RCC still offering its scheduled Workshops and Tutorials?

Yes. Whenever possible, our trainings and workshops will continue as scheduled and will be hosted via Zoom, Canvas, Sage2 or other platforms. Details on participating remotely in individual workshops will be provided to those who registered. The remaining Winter quarter workshops have been postponed.

Can I continue to procure compute nodes & storage at the RCC through the Cluster Partnership Program?

Yes. Faculty and researchers can continue to procure resources through the RCC Cluster Partnership Program. The ordering and processing can be initiated but the deployment and installation of compute nodes may experience delays.

Will the RCC continue to provide support for faculty writing grants?

Yes. Grant support and services will continue remotely. The primary means of communication will be via email or Zoom.

If a student or researcher needs to access and/or analyze a data set from home in order to keep working on a project, how do we address privacy requirements if the data set contains sensitive or private information?

Students and researchers should work with the Secure Data Enclave or their local IT resources to determine how best to remotely access sensitive data sets and to make sure they remain in compliance with their regulatory and contractual requirements. In many cases, the University’s existing technology resources (e.g., virtual private network access, virtual desktop interface) will be sufficient to enable remote access to these data sets. URA, BSD-CRI, ITServices, and the Research Computing Center are available to provide advice and assistance to local IT personnel and researchers who have questions about setting up secure remote access.